JP's Blog-O-Matic

Treat your users like you’d treat your customers.

Being available to their users for help and advice is something that some, but sadly not all, product-based businesses understand. For project owners, this means being active on your wiki, your forums, and your email lists. John had a great anecdote about a help request he received to his personal email account. Instead of ignoring the user or reeling off a terse “RTFM” response, he exchanged a few messages with them and eventually got them sorted. It turns out this user was a head architect at Amazon. You never know who your users are – treat them all like customers. Satisfaction gaurenteed.

Facebook and Twitter are on a collision course.  And my money is on Facebook.
What gives?
With Facebook’s latest, and decidedly controversial redesign, they put status updates FRONT and CENTER. Admittedly, this wasn’t a huge departure from the way status updates were displayed before, and the change probably wouldn’t have been a big deal – until you [...]

A question I’ve been getting a lot lately is, “What is twitter?” Invariably this is followed up with, “Why would people want to know what I’m doing all day?” New and prospective twitter users are often somewhat baffled by the service and aren’t quite sure what to make of it or how to put it [...]

On Tuesday, December 9th Geeks Who Give will be hosting their inaugural event, a combined tweetup, and Philabundance food drive, at National Mechanics in Old City. Of course you don’t have to be a geek to attend and the raffle prizes are looking downright fantastic!

Dinner with the City Paper food critic, David Snyder, PhilaFoodie,
Dinner [...]

The long version.
In April of this year I attended my first Barcamp, Barcamp Orlando. BCO was organized by Gregg Pollack of the Rails Envy podcast (one of my favorites). I really didn’t quite know what to expect other than what I saw from the previous years’ recap video. To date, my experience with technology conferences [...]