Run Your Project Like You'd Run a Business
Treat your users like you’d treat your customers.
Being available to their users for help and advice is something that some, but sadly not all, product-based businesses understand. For project owners, this means being active on your wiki, your forums, and your email lists. John had a great anecdote about a help request he received to his personal email account. Instead of ignoring the user or reeling off a terse “RTFM” response, he exchanged a few messages with them and eventually got them sorted. It turns out this user was a head architect at Amazon. You never know who your users are – treat them all like customers. Satisfaction gaurenteed.
